Privacy Policy

Krispie's ("we", "us", "our") is operated by Gaura Foodtech Pvt Ltd, with its registered office at #15, Road 215, Nacharam IDA, Hyderabad — 500076. This Privacy Policy explains how we collect, use, store, and share your information when you visit www.krispies.in, place an order with us online, or walk into any of our five outlets across Hyderabad.

1. Information We Collect

When you interact with Krispie's, we may collect the following types of information:

• Personal Details: Your name, phone number, email address, and delivery address when you place an order or submit our contact form.
• Order Details: The products you purchase, special instructions, preferred delivery or pickup date, and outlet preference.
• Payment Information: Payment is processed securely through our payment gateway partner (Razorpay). We do not store your card number, CVV, UPI PIN, or net banking credentials on our servers.
• Device & Usage Data: IP address, browser type, pages visited, and time spent on our website. This helps us improve our service.
• Communication Records: Messages you send us via WhatsApp, email, or our contact form.

2. How We Use Your Information

We use your information only for legitimate business purposes, including:

• Processing and fulfilling your orders
• Coordinating delivery or in-store pickup
• Sending order confirmations, status updates, and delivery notifications
• Responding to your enquiries, custom cake requests, and feedback
• Sending occasional offers, festive discounts, or new product announcements (only if you have opted in)
• Improving our website, menu, and overall service quality
• Complying with applicable Indian laws and tax regulations

3. Payment Security

All online payments are processed through trusted, PCI-DSS compliant payment gateway partners. We use Razorpay as our payment processor, which supports UPI, credit cards, debit cards, net banking, and digital wallets.

Krispie's does not collect, see, or store any of your sensitive payment credentials. The payment session takes place entirely on Razorpay's secure servers. Once a payment is verified, we only receive a transaction reference number for our records.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We share limited information only with:

• Delivery partners: Your name, phone number, and address so they can deliver your order.
• Payment processors (Razorpay): Required transaction details to complete your payment.
• Service providers: Email and SMS providers we use to send you order confirmations and notifications.
• Government authorities: Only when legally required by Indian law (e.g. tax authorities, court orders).

5. Cookies & Tracking

Our website uses cookies and similar technologies to remember your preferences (such as items in your cart), keep you logged in if applicable, and understand how visitors use our site. You can disable cookies via your browser settings, though some features of the website may not work as expected without them.

6. Data Retention

We retain your order history and personal details for as long as needed to provide our services, comply with tax laws, resolve disputes, and enforce our agreements. Typically, order records are kept for at least 8 years as required under Indian accounting and tax regulations.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of any inaccurate or incomplete information
• Request deletion of your data (subject to legal and accounting retention requirements)
• Withdraw consent for marketing communications at any time
• Raise a complaint if you believe we have mishandled your data

To exercise any of these rights, please email us at [email protected].

8. Children's Privacy

Krispie's services are not directed to children under 13. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us and we will delete it.

9. Third-Party Links

Our website may contain links to external sites such as Zomato, Swiggy, Instagram, and Facebook. We are not responsible for the privacy practices of those websites. Please review their respective privacy policies separately.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. Significant changes will be highlighted on our homepage for at least 14 days.

11. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules thereunder, the name and contact details of the Grievance Officer are provided below: